Privacy Policy

Reserve Market Ltd is the data controller responsible for your personal data.

• Company name: Reserve Market Ltd
• Company number: 17293974
• Registered office: 50 Princes Street, Ipswich, England, IP1 1RJ
• Email: contact@reserve-market.com

We collect the information you provide when you place an order or contact us, including:

• Identity and contact details: name, email address, delivery address
• Order details: products purchased, amount, order reference
• Payment information: processed by Stripe — we do not store your full card number
• Technical data: basic information needed to operate the website securely

We use your personal data to:

• Process and deliver your orders
• Manage returns, refunds and customer support
• Comply with our legal and accounting obligations
• Protect the security of our website

Our legal bases are the performance of our contract with you, compliance with legal obligations, and our legitimate interest in running our business securely.

We share your data only with trusted providers who help us operate the store:

• Stripe — payment processing
• Our hosting provider (Vercel) — operating the website
• Delivery carriers — shipping your order

We never sell your personal data.

We use only essential cookies required for the website and your cart to function. We do not use advertising or third-party tracking cookies.

We keep order and transaction records for as long as necessary to fulfil your order and to meet our legal and accounting obligations (generally up to 6 years), after which they are deleted or anonymised.

Under UK GDPR and the Data Protection Act 2018, you have the right to access, correct, delete or restrict the processing of your personal data, and to object to processing or request data portability.

To exercise any of these rights, contact us at contact@reserve-market.com.

Where a provider processes data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

We use appropriate technical and organisational measures to protect your data. Payments are encrypted and processed by Stripe.

If you have concerns about how we handle your data, you can contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time. The latest version will always be available on this page with its update date.

For any question about this policy or your data, contact us at contact@reserve-market.com.